Pacific Stone Installers, LLC DBA Touchstone Granite & Marble Inc.

(4.4)
18 reviews
+1 503-227-1272

Pacific Stone Installers, LLC DBA Touchstone Granite & Marble Inc. Reviews

Reviews predominantly highlight positive experiences at this countertop supplier, with frequent praise for customer service, installation efficiency, and competitive pricing. Customers frequently choose quartz as their material. Several reviews mention the professionalism and variety of the company's selection. One reviewer noted learning about installing granite, while another expressed appreciation for a female-owned business. A notable issue cited is infrequent phone follow-up from an employee regarding service appointments.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

quartz,granite,marble

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Replies to inquiries and quotes mentioned (e.g., 2 1/2 weeks for install, a few days for quotes), but response times for service calls or follow-ups were not consistently described or are mixed (positive experiences cited, with one review mentioning lack of follow-up).

📝What are common complaints?

One review mentioned that a staff member was unable to call back or follow through, describing them as incompetent and lazy.

🛡️What warranties are offered?

No specific details regarding warranties or guarantees for products or installation (long-term performance or refinishing not mentioned) are specified in the reviews.

👥How is customer service rated?

Good

💰What about pricing?

Customers consistently mention receiving 'great deals', 'high quality product for an affordable price', 'very affordable price', 'professional and affordable', and 'high quality product and work for a very affordable price'. One instance mentions being able to purchase 'budget priced remnant'.,They purchased cleaning supplies from them that were later ineffective and returned due to cost, suggesting product suitability can be an issue, but the context wasn't customer service.

🔧Any care tips mentioned?

A specific string ofTouchstone Granite & Marble selling, it is suggested their provided cleaning product did not work, hinting at potential issues with their recommended maintenance products. No specific care tips were detailed in a positive or conclusive manner.

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