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Portland Direct Tile & Marble

(4.7)
186 reviews
+1 503-230-9500

Portland Direct Tile & Marble Reviews

Reviews for Portland Direct Tile & Marble highlight a mix of positive and negative experiences. Multiple customers praise Victoria's helpfulness, the store staff, and the helpful atmosphere. The quality of tiles and service is frequently commended, though one negative review raises concerns about color accuracy. Turnaround times, while fast for some (e.g., receiving in-stock items relatively quickly), were delayed for others with poor communication. Victoria and Steve are repeatedly mentioned positively. Interestingly, a review flags an unexpected characteristic of a specific tile type (water-phobic but dirt-adoring) and incorporates care tips, suggesting this material might be common interest, but no specific material is definitively stated as 'common' by reviewers based on usage.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,tile,subway tiles,marble,stone slabs,water phobic tile,grout

⭐How is the quality rated?

Unknown (Positive reviews mention 'high quality', 'best', while one describes a color mismatch and quality issue for the tiles sold)

⏱️What is the typical response time?

Varying; generally prompt (e.g., receiving stock tiles relatively quickly, owner contacting to resolve issues), but one review indicates delays without communication (item sent at 3 weeks after promised 2 weeks delivery)

📝What are common complaints?

Color mismatch (e.g., tiles darker than expected),Poor communication when orders are delayed or items unavailable

🛡️What warranties are offered?

No specific warranties or guarantees are explicitly detailed across the reviews.

👥How is customer service rated?

Excellent (Repeatedly praised, e.g., Victoria, Steve, Tony, the 'group of people'; 'professional', 'knowledgeable', 'helpful', 'outstanding')

💰What about pricing?

Positive, with one reviewer understanding the higher cost as justified for quality (e.g., paid more per sqft 'but once I understood why... it made sense'). Others mention finding the prices "fair" and being "happy" with the "value for money".

🔧Any care tips mentioned?

One review translates a manufacturer description to explain that while a tile is advertised as 'water phobic', it prominently "attracts and holds soil/dirt/food particles". A method is shared: tried removing stains with a steamer, a toothpick, a toothbrush, and various kitchen/bathroom cleaning products (generic, but implies standard cleaners) but 'nothing might remove it'.

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