Summit Marble & Cabinet
1713 Rogers Ave, San Jose, CA 95112, USA
UNI - Marble & Granite INC. Reviews
Customer reviews for this countertop supplier highlight several aspects of their experience. Potential customers note the availability and variety of materials including quartz, granite, marble, and quartzite, with some praising the selection and showingrooms. Concerns frequently arise regarding response times (both quick assistance and delays noted), perceived quality of materials and installation, and pricing (including value for money and unexpected markups). Installer errors and communication lapses are repeatedly mentioned as points of dissatisfaction. The level of customer service provided appears mixed, with some praising helpful staff and others reporting very poor experiences. While customers can sometimes select specific slabs, explicit care instructions for the countertops themselves are not commonly detailed.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Quartz, Granite, Marble, Quartzite.
How is the quality rated?
Unknown
What is the typical response time?
Some reviews mention helpful staff responded quickly to inquiries, while others report slow, delayed, or unresponsive communication regarding service calls or issues.
What are common complaints?
Poor quality of materials (e.g., cabinet cracks, lower quality items, general concern about quality), installation errors (e.g., improper fitting, misalignment, failure to complete work to standard, significant gaps), front desk/customer service communication lapses (unresponsive, slow), inconsistent pricing (e.g., hidden markups, unexpected restocking fees, creeping price increases), product warranty failures (specific items not covered, lack of warranty mention).
What warranties are offered?
Most reviews suggest warranties are generally offered, with common terms being 1-5 years covering the countertops and/or installation; however, some specific product warranties (like glass shower doors or cabinetry components) may not be available or are unclear from the reviews. Pre-sales incentives (cash discounts) came with conditions like restocking fees.
How is customer service rated?
Unknown
What about pricing?
Reviews include mixed feedback on pricing, highlighting positive experiences with competitive or 'great' prices, value for money, and perks like able to choose exact slabs. Conversely, complaints arise about hidden markups, instances of people paying more than they intended, argument with restocking fees, prices consistently increasing, and perceived poor quality for the cost.
Any care tips mentioned?
No explicit care or maintenance tips for the countertops themselves are mentioned in the provided reviews.
Other Countertop Providers in San Jose
FL Granite & Marble Inc.
639 Tully Rd, San Jose, CA 95111, USA
Quintal's Granite & Marble Inc.
1775 Monterey Rd #64a, San Jose, CA 95112, USA
Granite Expo San Jose
1750 Rogers Ave, San Jose, CA 95112, USA
FL Granite & Marble Inc.
639 Tully Rd, San Jose, CA 95111, USA
Bay Stone Depot
495 E Brokaw Rd F, San Jose, CA 95112, USA