Universal Marble & Granite

(4.7)
19 reviews
+1 718-937-6444

Universal Marble & Granite Reviews

Based on customer reviews, Universal Marble & Granite appears to be highly recommended for its quality countertops, fabrication capabilities, and customer service. The company is noted for timely installation, reasonable pricing, and knowledgeable staff. However, one review specifically cites an extremely negative experience at a location in Long Island City/Astoria due to rudeness from employees, suggesting variability in service quality.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

The most frequently mentioned materials are Marble and Granite (or Quartz).

⭐How is the quality rated?

Generally excellent quality of product and installation (in two reviews), but some feedback lacks explicit quality assessment. Overall quality is rated positively.

⏱️What is the typical response time?

Response time is not explicitly mentioned in the reviews except for timely delivery and fabrication/installation being noted as punctual.

📝What are common complaints?

A single review mentions an extremely negative experience primarily due to customer service staff being "the worst thing ever".

🛡️What warranties are offered?

No specific information about warranties or guarantees for the countertops or installation is mentioned in the reviews.

👥How is customer service rated?

Varying ratings: Many reviews highlight excellent customer service (knowledgeable, friendly, expert, honest, accommodating) suggesting Good to Excellent service where assessed. Noted unusually poor experience in a single mention.

💰What about pricing?

Pricing is described as reasonable or moderately high, but often coupled with excellent value for comparison. One review mentioned Universal Marble & Granite having "great price" and another gave reasonably priced products with delivery.

🔧Any care tips mentioned?

No specific instructions or tips for cleaning or maintaining the countertops are mentioned in any of the reviews.

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