Midwest Supply Store
810 W 2500 S, South Salt Lake, UT 84119, USA
Creative Granite & Design Reviews
Customer reviews for Creative Granite Design cover a range of experiences. The company specializes in countertop services (granite, quartz, etc.) based on positive feedback regarding installation quality, customer service, and the professionalism of staff. Potential customers should be aware of both high praise for service and product, and some negative feedback regarding potential delays, upfront payment requirements, and billing changes after contracts are signed. The company offers warranties and customer service, viewed mostly favorably but with exceptions noted, particularly concerning warranty issue resolution.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Granite/Stone (Taj Mahal/Ivory),Quartz
How is the quality rated?
Excellent
What is the typical response time?
Fast response times mentioned by multiple reviewers (text, call, home measurements). Supplier/material-related delays noted as slow and sometimes resulting in rescheduling.
What are common complaints?
Projects delayed due to supplier issues,100% upfront payment required (even if not completed),Unexpected cost increases after contract signing,Inconsistent quality during installation (poor work, major issue requiring re-install),Difficult or slow issue resolution post-installation (especially after warranty issues arise)
What warranties are offered?
Yes, warranties are explicitly mentioned for their countertops and installation services.
How is customer service rated?
Excellent
What about pricing?
Most clients pay 100% upfront or face potentially significant additional costs after signing and paying. Generally, even with high upfront costs, clients often praise the perceived value, professionalism, and quality, suggesting strong pricing justification for most.
Any care tips mentioned?
Unknown
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