Granite Depot | Denver, Colorado Granite & Quartz Countertop Showroom

(3.8)
342 reviews

Granite Depot | Denver, Colorado Granite & Quartz Countertop Showroom Reviews

Customer reviews for Granite Depot highlight both positive and negative experiences. On the positive side, customers praise the business for its wide selection of stone slabs, including granite, quartz, quartzite, and quartz, with particular acclaim for sales associates like Kim, Anita, and Connie, as well as project coordinators and installers. The overall process for selection, ordering, and installation is often described as smooth, and customer service is frequently noted as excellent by those with positive experiences. On the negative side, several reviews report quality issues, including material defects (like cracks and chips, especially with granite), subpar third-party installations, contract confusion, and poor customer service interactions, with some customers experiencing delays in service, resolution, or refunds. Potential customers should consider the risks associated with material quality and installation, inquire about warranties and installment processes, and be aware of the potentially mixed feedback on service interactions.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,quartz,quartzite,stone,slabs

How is the quality rated?

Mixed

⏱️What is the typical response time?

Unknown (Negative implications suggested but no specific average provided)

📝What are common complaints?

Material defects (chips, cracks, flaws absence of),Subpar third-party installation work,Contract confusion/complexity,Poor customer service interactions (rudeness, lack of communication),Issues with handling errors or defect resolution

🛡️What warranties are offered?

Unknown (No explicit mention of detailed warranty terms covered)

👥How is customer service rated?

Mixed

💰What about pricing?

Prices are generally described as reasonable or competitive, often compared to hardware stores. Value for money is assessed negatively when quality issues arise, but it is positive when experiences are overall favorable.

🔧Any care tips mentioned?

Emphasis was made by one review on the need for proper sealing for certain countertops (potential implication for maintenance).

Other Countertop Providers in Denver

Granite Direct

Granite Direct

(4.8)

730 S Jason St #30, Denver, CO 80223, USA