Crosscut Hardwoods
3065 NW Front Ave, Portland, OR 97210, USA
Intrepid Marble and Granite Reviews
The reviews for Intrepid provide a mixed perspective on their services. Customers praise the extensive showroom and selection of natural and man-made stone options, the high quality of materials, and the helpfulness of staff members like Drew and Jerry. However, there are recurring complaints about poor customer service from reception staff, perceived dismissive attitudes, and inconsistent service experiences across different locations. While specific installation quality is not widely discussed, pricing is mentioned as fair by some reviewers. One comment specifically mentions the importance of checking warranty expiration dates.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Granite, Quartzite, Marble, Stone, and specifically "Austr Dream Quartzite" are mentioned in positive reviews. Other options like tile, especially for backsplashes, are acknowledged.
How is the quality rated?
Excellent
What is the typical response time?
Not mentioned or specified in the reviews.
What are common complaints?
Poor customer service is the most frequent issue, often involving unhelpful, busy, dismissive, or unhappy front desk/staff personnel. There is a perception of inconsistency in service quality depending on who you interact with.
What warranties are offered?
Reviews mention potential guarantees for products like sealers or maintenance kits, and the importance of checking warranty validity (expiry). No specific guarantee details are provided beyond checking expiration.
How is customer service rated?
Excellent/Unknown
What about pricing?
Generally positive pricing feedback is mentioned ("fair price", "best price", "value"), though one reviewer explicitly checked a product's price online.
Any care tips mentioned?
No general care or maintenance tips for countertops are specifically mentioned across multiple reviews.
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