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Meta Marble & Granite

(3.9)
42 reviews

Meta Marble & Granite Reviews

Customer reviews for the countertop supplier reveal a mix of positive and negative experiences. The business is noted for its extensive inventory, particularly showcasing natural stone, brass, concrete, and Travertine, drawing comparisons to or surpassing competitors. Positive aspects highlighted include good product quality, knowledgeable staff ready to help, friendly service from specific individuals, and competitive pricing. Potential customers should note strong customer service comes down to individual staff performance, some reviews include specific complaints about rude service or substandard quality, particularly concerning pre-sale consultations and product selection accuracy. Return policies appear strict, which may be viewed as lower quality to keep prices low, though other sources suggest they may offer good value.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Natural Stone (General),Soapstone,Quartzite,Granite,Brass,Concrete,Travertine Tile,Tiles,Dolomite

How is the quality rated?

Unknown

⏱️What is the typical response time?

Not Specifically Mentioned; Some reviews imply quick service.

📝What are common complaints?

Inaccurate product description or selection (sold wrong material, color wasn't matched properly, what was sold was unclear from initial intent),Poor service attitude (rude, unhelpful, hovering sales staff, grudging staff),Strict or confusing return policy,Poor quality of product (particularly certain tiles, potentially related to price),Damaged products,Unwilling staff to help with simple requests (moving slabs, taking samples)

🛡️What warranties are offered?

Some specific warranties mentioned (e.g., vinyl backsplash warranty, guarantee against defect for natural stone - potential conflict with "lower quality some cases"),Coverage for damage within a 'reasonable' timeframe (e.g., 1 year for a mishap while setting),Guarantee against mistake by the supplier (e.g., they never make a mistake vs. potential errors noted in other reviews),Warranty on appliances sold separately as part of countertops

👥How is customer service rated?

Unknown

💰What about pricing?

Positive: Priced higher than expected sometimes (described as premium pricing), Good price point mentioned once during a good experience

🔧Any care tips mentioned?

No specific care tips were mentioned in the reviews.

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