Quality Tile

(4.3)
194 reviews

Quality Tile Reviews

Reviews for Quality Tile highlight a wide range of customer experiences. The store is frequently praised for its vast selection of products, particularly tile and marble, and for its knowledgeable and helpful staff. Excellent showroom and competitive pricing are recurring themes. Potential customers are advised that service experiences vary significantly, with some reporting courteous and patient interactions while others faced indifferent or disorganized staff. Installation is generally handled by external contractors unless specified otherwise. Product quality is also mixed, with some highly satisfied customers and others reporting issues like broken tiles. Response time for service calls or order inquiries has been noted as a concern by several reviewers, and there are concerns regarding payment processing (cash) and store organization at the Bronx location.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Tile,Marble

How is the quality rated?

Good

⏱️What is the typical response time?

Slow (multiple review periods without update or response noted)

📝What are common complaints?

Poor quality of product purchased (broken tile found disorganized during delivery),Slow response time for service calls/inquiry updates,Disorganized store staff or inventory management (especially at the Bronx location),Cash handling potential issues

🛡️What warranties are offered?

Guarantee or exchange program mentioned for one product failure, warranty voided due to mishandling

👥How is customer service rated?

Fair

💰What about pricing?

Competitive pricing mentioned as a key factor,Great/terrific pricing noted

🔧Any care tips mentioned?

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