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Bay Stone Depot

(4.2)
110 reviews
+1 408-441-1114

Bay Stone Depot Reviews

Customer reviews for Bay Stone Depot display mixed experiences regarding their services and product offerings. Potential customers should consider mixed feedback on customer service (both excellent and poor reports exist), the high cost of materials despite some reporting competitive or fair pricing, the necessity for special orders for many items due to limited showroom stock, delays in response times and prolonged delivery schedules, and various installation and post-purchase issues. While some reviews highlight good product quality and knowledgeable staff, others strongly advise against purchasing.

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Additional Information

🌳What countertop materials are commonly used?

Reviews primarily discuss the availability of quartz and quartzite options. Requests for special orders confirm access to a wide range of other materials.

⭐How is the quality rated?

4.52

⏱️What is the typical response time?

Reviews indicate average or typical response times for service calls and order inquiries can be slow, ranging from days or weeks for callbacks, order status, and delivery.

📝What are common complaints?

Frequent complaints include dishonest/unprofessional service, slow/unresponsive customer service including lengthy waits for callbacks, higher than expected pricing coupled with the need for special orders for many items, defects discovered after purchase, incomplete or inaccurate quotes, billing errors, labour costs being obscured or misrepresented, poor communication regarding price matching or labour, and unmet expectations regarding selection.

🛡️What warranties are offered?

No specific warranty information regarding countertops or installation is mentioned in the provided reviews.

👥How is customer service rated?

2.55

💰What about pricing?

Pricing feedback is varied. Some find it high, others report competitive or fair pricing, price matching is offered by some staff, but instances of overcharging or misrepresentation ('quotes only on material') are also cited.

🔧Any care tips mentioned?

Limited information on care and maintenance tips is provided in the reviews.

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