Midwest Supply Store
810 W 2500 S, South Salt Lake, UT 84119, USA
Creative Granite & Design Reviews
Customer reviews for Creative Granite & Design detail both positive and negative experiences. Positive feedback highlights the friendliness and efficiency of staff members (e.g., Tiffany, Tomas, Ricardo), the quality and craftsmanship of the countertops and installations (generally rated as excellent by many, excluding specific supplier delays), prompt service, and professional staff. Negative feedback primarily centers on issues with upfront payment requirements (customers paying 100% initially before installation), potential installation problems (poor workmanship or installation needing correction under warranty), and inconsistent customer service (worrisome reluctance and lack of response regarding warranty issues). Mentioned materials include various types of stone, though specifics are not consistently detailed. Response times are frequently reported as quick when contacting the business. Warranties are acknowledged but lack specifics in reviews.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Various types of stone (like 'Taj Mahal'), granite, and potentially others (as specific to unique order choices) are mentioned, but no single material is repeatedly emphasized beyond the range offered. Explicit material names are not a primary focus except when referenced (e.g., 'Taj Mahal', 'Ivory'), suggesting a focus on design and installation rather than detail about the material itself except in passing.
How is the quality rated?
Good, Excellent
What is the typical response time?
Very prompt (immediate or quick replies via texts/phone calls); however, delays are primarily linked to supplier issues rather than the company's response.
What are common complaints?
Upfront payment of 100% being requested even before installation completion; potential for deferred installation costs; inconsistency in service quality during warranty work (job poorly done); delayed responses to warranty requests (leading to assumption of disregard).
What warranties are offered?
A one-year warranty is explicitly mentioned (for a new build installation requiring warranty work). Other specifics like duration or coverage type are not detailed in the reviews.
How is customer service rated?
Good, Excellent
What about pricing?
General agreement on good value and reasonable pricing; however, complaints arise from unexpected additional costs mid-process (e.g., $2800 increase) or the policy of 100% upfront payment (seen as demanding by some).
Any care tips mentioned?
No specific care or maintenance advice is provided in the reviewed comments.
Other Countertop Providers in Salt Lake City
GDL Countertops DBA North Salt Lake Marble/Granite
1942 Beck St, Salt Lake City, UT 84116, USA
Accent Countertops
4103 S 500 W, Murray, UT 84123, USA
Granite 4 Less
290 S Redwood Rd, Salt Lake City, UT 84104, USA
GS MARBLE & GRANITE INC.
1837 SOUTH 4130 WEST UNIT - D SALT LAKE CITY UT - 84104, S 4130 W, Salt Lake City, UT 84104, USA
Accent Countertops
4103 S 500 W, Murray, UT 84123, USA