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Creative Stone, Inc.

(4.2)
27 reviews
+1 770-458-6771

Creative Stone, Inc. Reviews

Reviews from multiple sources indicate that Creative Stone is a popular countertop supplier, frequently praised for its customer service, high-quality installation, and the use of materials such as soapstone and Cambria. The business is noted for efficient processes, including quick sales responses and smooth templating and installation. However, some potential customers should be aware potential pitfalls, such as issues with upfront deposits, inconsistent pricing, or problems with refunds, which are mentioned sporadically in the feedback.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Soapstone,Cambria

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Generally fast response times are reported for sales inquiries and scheduling, with processes described as smooth. One repair was completed within two hours, indicating quick service for issue resolution.

📝What are common complaints?

Long waits for refunds,Price gouging,Inconsistencies with deposit policies or upfront payments

🛡️What warranties are offered?

No detailed warranty or guarantee information is explicitly mentioned; however, references are made to conditions often requiring review, such as basic terms or potential forfeitment of deposits if materials are unavailable or not pre-approved.

👥How is customer service rated?

Excellent

💰What about pricing?

Customer feedback on pricing is mixed; some describe it as unbeatable and good value, while others report instances of price gouging, additional charges (e.g., 3.5% upcharge), or manufacturing issues affecting perceived value.

🔧Any care tips mentioned?

No specific care or maintenance tips for countertops are mentioned in the reviews.

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