Granite Expo San Jose

(4.4)
96 reviews

Granite Expo San Jose Reviews

Customer reviews emphasize a mix of positive and negative experiences with Granite Expo. Many reviewers praise the quality of the products (particularly custom quartz), the timeliness of service, and the helpfulness of the staff like Liz, Patricia, and Terry. Positive feedback includes the quality of cabinets and installation, as well as excellent customer service from specific employees. However, some reviews highlight significant concerns, such as discrepancies between the showroom display and actual installation results, potential issues with lower-cost items (like paint chipping), and warnings about the business practices being potentially unreliable or 'shady' (fabricated material not matching representation). There is consistent positive feedback regarding the expertise, patience, and bilingual abilities of sales representatives.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Custom Quartz,Vinyl (specifically Lago bp902),Marble

How is the quality rated?

Good

⏱️What is the typical response time?

Generally fast (orders fulfilled within weeks-to-early timeframes mentioned, see examples of prompt delivery even under tight deadlines like 4 weeks). Some complaints hint at variability or potential delays (e.g., pantry unit).

📝What are common complaints?

Discrepancy between shown product and final delivery/installation (especially for marble or specific vinyl).,Aspects of quality (e.g., cheaper products not lasting, paint chipping, corners chipping).,Uncertain or 'shady' business practices potentially involved (fabricated story).

🛡️What warranties are offered?

No explicit warranties or guarantees for products or installation are directly mentioned in the reviews.

👥How is customer service rated?

Unknown

💰What about pricing?

Generally very positive about pricing and value. Mentioned prices as 'great', 'cheap' (but only negative context), 'decent price' or 'price at a great price'. Some mention value for money being excellent.

🔧Any care tips mentioned?

No specific care or maintenance tips for countertops are mentioned in the reviews.

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