Konkus Marble & Granite
3737 Zane Trace Dr, Columbus, OH 43228, USA
The Granite Guy Reviews
Based on the reviews, The Granite Guy is praised for providing high-quality countertops made from various natural and man-made materials like granite, quartz, and slabs. They offer prompt service with quick installation turnarounds, often handled by friendly and knowledgeable staff such as Brad and Chad. Customer service is generally highly rated, with exceptional attention to detail and an excellent warranty experience. One review mentioned that the company fixed a cracked slab without a formal warranty, demonstrating good outcomes for minor issues. Feedback on pricing includes competitive quotes, with some noting low costs compared to competitors, though one report mentioned a lower quality outcome despite reasonable pricing. Common themes include positive experiences with high-value services and general lack of detailed warranty information in most reviews.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
granite,quartz,stone
How is the quality rated?
Excellent
What is the typical response time?
Average response times for service calls and installation planning appear to be quick, with one review mentioning a two-week turn around. Queries and callbacks were praised as prompt.
What are common complaints?
One review noted a slab crack initially, though the company resolved it effectively; another mentioned suboptimal edge polishing, even after instructions were given clearly. Another reviewer had confusion regarding pulling items from a backlog, but this was not a clear complaint in the text.
What warranties are offered?
Warranties are not prominently mentioned in most reviews. One review indicated that the owner (Gary) handled a complaint without referencing a formal warranty or guarantee, while other accounts lacked any discussion of policies.
How is customer service rated?
Excellent
What about pricing?
Pricing is viewed as positive in the majority of reviews, with multiple mentions of competitive quotes, low costs compared to competitors (for example, 45% less than a competitor’s quote), and good value for money. However, one instance pointed out that while pricing was reasonable, the overall quality outcome was disappointing.
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