A Touch of Stone

(4.2)

5 reviews

+1 408-320-1977

A Touch of Stone Reviews

Touch of Stone has received mixed feedback with strong positive reviews highlighting professional handling of removal processes, clean installations, punctuality, and affinity for meeting budget constraints. Notable negative feedback includes reports of inconsistent service, particularly regarding canceled appointments and unsatisfactory follow-up from sales or customer service representatives. No explicit details on materials, warranties, or care instructions were provided in the reviews.

Summarized by Grok

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🌳What countertop materials are commonly used?

No specific countertop materials were mentioned in any of the reviews.

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Poor response times were reported in one instance, specifically regarding unannounced no-shows for appointments, but no general average response time is documented in the reviews.

📝What are common complaints?

An inability to meet for scheduled appointments, as one reviewer experienced multiple canceled sessions without prior notice and without follow-up.

🛡️What warranties are offered?

No warranty information was included in any customer reviews.

👥How is customer service rated?

Fair due to a single complaint about poor service from sales and customer service personnel, but other reviews praised the installation team's communication and assistance.

💰What about pricing?

Favorable feedback on pricing, with one review noting that the company met budget requirements and provided value for money.

🔧Any care tips mentioned?

No advice on care or maintenance for countertops was provided in the reviews.

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