Friend's Custom Granite
6225 Banner Rd, El Reno, OK 73036, USA
Architectural Surfaces - Oklahoma City Reviews
Reviews indicate a wide selection of countertop materials, particularly granite, quartz, and marble, with several praising the quality of the slabs. Customers rate the quality of the countertops and installation as generally positive, but some installation experiences have been problematic. Customer service varies, with some praising helpful and knowledgeable staff while others reported poor service. Average response times for service calls appear inconsistent, ranging from prompt assistance to significant delays. Common complaints relate to installation quality, timely service, communication failures, and pricing concerns. Warranty information is not evident in the reviews. Care or maintenance tips were not mentioned in any reviews.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
granite,quartz,marble,natural stone
How is the quality rated?
Good
What is the typical response time?
Varies significantly; some reviews mention promptness (within 1 hour before closing), others cite delays (up to 3 hours past scheduled closing, comparison to being 'wasted') and positive experiences regarding estimated arrival times.
What are common complaints?
Poor installation quality (delays, strict adherence to schedule causing frustration, workers not prepared/punctual),Delayed service or unmet expectations regarding appointment times/schedule adherence,Lack of communication (sales departures, changes in plans without notice),Inconsistent customer service experience,Pricing challenges (mentioned in one review as potentially not the cheapest, concern about taking deposits or holding materials without confirmation),Lack of explicit warranty discussion
What warranties are offered?
Original reviews do not mention any specific warranties guaranteed by the business for either the countertops or the installation work.
How is customer service rated?
Unknown
What about pricing?
Variability is suggested but not overwhelmingly negative. One cautious review mentions "probably NOT the cheapest place but certainly a place..." and focuses on quality and selection. Most positive reviews note "good prices" or "great prices" without major concerns. However, one review raises concern about potentially taking a deposit without securing the material.
Any care tips mentioned?
No care or maintenance tips for countertops are mentioned in any of the reviews.
Other Countertop Providers in Oklahoma City
GRECIAN MARBLE & GRANITE
919 NW 74th St, Oklahoma City, OK 73116, USA
Metro Granite
151 E Memorial Rd, Oklahoma City, OK 73114, USA
Global Granite & Cabinetry
120 N Rockwell Ave suit E 104, Oklahoma City, OK 73127, USA
Stratus Surfaces - Oklahoma City
8901 N I- 35 Service Rd Suite C, Oklahoma City, OK 73131, USA
Castle Rock Countertop
7416 Broadway Ext Suite A, Oklahoma City, OK 73116, USA