Bay Stone Depot

Based on the reviews, the countertop supplier offers a wide selection of materials including various types of tiles and quartz-based products, with some international options. Customers report mixed feedback on product quality, with positives about the quality of materials and installation, but negatives about incorrect installations and subpar workmanship. Response times for service inquiries are frequently cited as slow, with multiple reviews mentioning extended waiting periods for updates or callbacks. Common issues include complaints about poor customer service (e.g., dishonest practices, lack of transparency, unprofessional behavior), difficulties with claiming warranties or defects, and high prices that are sometimes price-matched. While some reviews highlight friendly and helpful staff, others describe stressful experiences due to stock availability issues and a negative focus on price rather than customer experience. The business offers price matching in some cases, but there is limited specific information provided about standard warranties or care instructions.