Midwest Supply Store
810 W 2500 S, South Salt Lake, UT 84119, USA
Creative Granite & Design Reviews
Customer reviews for Creative Granite & Design highlight a mix of positive and negative experiences. The majority of feedback praises the quality of installation, the professionalism, friendliness, and efficiency of their staff such as Tiffany, Erik, and Ricardo. Customers frequently commend the attention to detail and the excellent end product, especially for granite countertops although marble (like Taj Mahal) is also mentioned. Conversely, there are recurring complaints about mandatory full upfront payment, price increases after initial agreements, poor installation workmanship in some cases (leading to repeat installations), and inadequate warranty support or follow-up after the job is completed. The installation process is reported to be generally on time or slightly delayed, and specific care tips are mentioned for granite and marble.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Granite,Marble,Ivory
How is the quality rated?
Excellent
What is the typical response time?
Generally quick (minutes to several hours via phone/text) for customer service personnel; installation scheduled typically within 2-3 weeks, delays usually from supplier or other jobs.
What are common complaints?
Purchasing 100% upfront with no installment options,Receiving significantly higher price estimates after initial agreement/bid,Poor installation quality resulting in damage or needing repairs,Unclear or limited warranty support from company after job completion,Lack of timely follow-up or support regarding warranty claims
What warranties are offered?
Mentioned as an aspect of service for handling warranty repairs, though specifics like duration (likely one-year common in some installs) or the possibility of charging for non-warranty issues in lieu of warranty repair were implied or directly addressed (e.g., Tomas fixed under warranty without charge).
How is customer service rated?
Good
What about pricing?
Mixed feedback exists: while some found the pricing reasonable or good value, others complained about mandatory full payment upfront, double-billing, and receiving written estimates that were not honored without refund. Value was sometimes mentioned as worth the cost.,Recurring themes were dissatisfaction with unexpected cost increases after bidding/placement, contrasting with some positive remarks on perceived value/price for quality work.
Any care tips mentioned?
Specific care advice was given: Avoid dropping heavy items that may chip granite surfaces. Good sealant is mentioned particularly for marble as it may affect color.
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