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Granite Warehouse

(4.3)
27 reviews

Granite Warehouse Reviews

Customer reviews for a countertop supplier highlight generally positive experiences with the company and its owner ('The owner...'), praising the installation quality ('did an excellent job', 'fantastic job'), speed ('quick turnaround', 'from the day he did tge measurements only took a week'), professionalism ('professional and do a fantastic job', 'professional, friendly and very knowledgeable'), variety of beautiful materials ('beautiful quartz countertops', 'absolutely beautiful'), and reasonable pricing ('price is reasonable', 'at a great price', 'exceptionally value'). However, dissatisfaction arises from instances where service was delayed significantly without explanation or failed to complete work ('no call/no show', 'hired this company... work has not been completed'), and isolated reports suggesting potential quality issues ('looks like used or old material pieced together', 'separate feedback reported chips') and one review questioning the condition of the countertops ('chipped rude very unprofessional').

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,quartz,quartzite,Corian,none specified (but technique),none specified,black granite

How is the quality rated?

Excellent

⏱️What is the typical response time?

Quick (e.g., estimates within minutes, measurements taken within days, installations completed in days or weeks)

📝What are common complaints?

Cancellations of scheduled appointments (e.g., owner failed to show up),Delays or slow service (e.g., several weeks for work without explanation),Unclear/overspeaking costs during quotes (e.g., adding charges unilaterally),Incomplete work (extreme case: parts not mounted/squared/mounted, only 5 months after hire, or 12 months after initial quote?)

🛡️What warranties are offered?

Not explicitly mentioned in the provided positive reviews, but the promptness and quality in some reviews (like 'quick turnaround', 'workmanship') could imply a trust-based guarantee, or the time-offered (5-10 years) could be considered type of guarantee within the context of customer satisfaction. No explicit standard warranty details provided in positive reviews.

👥How is customer service rated?

Good

💰What about pricing?

Generally perceived as reasonable or good value ("reasonable price", "painless", "exceptionally value", "great price", "cuts were made to fill the job"). One review mentioned excessive charges during quote.

🔧Any care tips mentioned?

No standard care tips were mentioned in the reviews.

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