Stone Crazy Granite Kitchens LLC

(4.3)
44 reviews

Stone Crazy Granite Kitchens LLC Reviews

Customer reviews for this countertop supplier business primarily express satisfaction with the quality of materials and workmanship, with mentions of quartz and granite countertops and excellent installation. Positive feedback frequently highlights professional and prompt service, courteous staff, and competitive pricing. However, several reviews pointed out significant issues concerning customer service, such as slow response times, poor communication, unprofessional conduct, and long waiting periods. While most customers reported high satisfaction with overall quality and service, this was heavily contingent on factors like punctuality, ease of contact, and proactiveness from the staff or owners.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,quartz

How is the quality rated?

Good

⏱️What is the typical response time?

Inconsistent, frequently cited as slow or unresponsive (Poor for customer service communication). Average service delivery (measurements, installation) was reported as prompt by many.

📝What are common complaints?

Unresponsive customer service (phone/text),Poor communication,Slow pace/late arrivals (in business contexts),Waiting indefinitely in the office/showroom without service,Unprofessionalism (attitude, vaping where inappropriate, rude staff),Issues getting quotes/pricing shortly after job

🛡️What warranties are offered?

No explicit warranties were mentioned, though some reviews noted the workmanship implying a certain quality guarantee or satisfaction without discussing terms. One review mentioned 'Most excellent company... workmanship was superbly done' suggesting a form of implied guarantee, but details were not provided in the reviews.

👥How is customer service rated?

Good

💰What about pricing?

Some customers expressed satisfaction with the pricing being 'fair' or 'great price'. However, pricing was not universally praised, and no specific negative feedback regarding costs was mentioned, only limitations based on budget and response time.

🔧Any care tips mentioned?

No specific care or maintenance tips for countertops were mentioned or provided in any of the reviews.

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