Summit Marble & Cabinet
1713 Rogers Ave, San Jose, CA 95112, USA
UNI - Marble & Granite INC. Reviews
Customer reviews highlight a mix of positive and negative experiences. Potential customers praise the wide selection of materials, friendly and helpful staff, clean showroom, and overall positive customer service in some cases. Granite, marble, quartz, quartzite, and glass are frequently mentioned materials. However, significant concerns are raised about quality issues (including durability and craftsmanship), installation errors, inconsistent service from installers and customer service staff, pricing practices (both competitive and suspiciously low), slow responses, and inadequate warranties or guarantees. Several customers also report unsatisfactory product quality, including breakage, and express frustration with problem resolution.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
granite,marble,quartzite,quartz,glass,stone,cabinets
How is the quality rated?
Mixed (Generally Good initially but reports of quality creep and failures)
What is the typical response time?
Variable (Service calls mentioned are generally prompt, potential slow shipping noted; unclear average)
What are common complaints?
Installation errors,Slow credit processing/cash payment terms,Product failure/damage (countertops, glass, cabinet parts),Inconsistent product quality/craftsmanship decline,Poor customer service (unresponsive, inadequate),Misleading displays/models,Manufacturing defects (wood warping, uneven seams, weak glue)
What warranties are offered?
Glass door warranty was explicitly stated to be absent or limited to replacement parts only (not replacement unit),Shower door warranty conflict noted
How is customer service rated?
Poor
What about pricing?
Both competitive pricing mentioned and concerns reported about prices being too low, unusually aggressive cash payment demands, potential non-standard restocking fees, and misleading displays/models
Any care tips mentioned?
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