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Apex Marble Inc

(4)
53 reviews
+1 408-278-1300

Apex Marble Inc Reviews

Customer reviews for Apex Marble primarily highlight positive experiences with its customer service, which is frequently described as friendly, helpful, and professional. Installations are noted to have fast turnarounds, typically completed within about 2.5 weeks, and various materials including quartzite, quartz, granite, marble, and porcelain are recommended based on customer preferences and perceived quality. However, one complaint was raised regarding an unexpected and unplanned charge for additional work post-installation, which may indicate potential issues with communication or warranty terms.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

quartzite,quartz,granite,marble,porcelain

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Generally quick, with specific mentions of installation turnarounds lasting about 2.5 weeks.

📝What are common complaints?

An unexpected charge of $1,150 was communicated after installation despite prior full payment, raising concerns about billing transparency and potential warranty-related fees for incremental work without prior agreement or notification.

🛡️What warranties are offered?

Not explicitly mentioned in positive reviews, although a complaint references a charge for unspecified additional work, suggesting it may relate to additional service charges rather than a formal warranty.

👥How is customer service rated?

Excellent

💰What about pricing?

Customers consistently report finding the pricing to be competitive and reasonable compared to other suppliers in the Bay Area.

🔧Any care tips mentioned?

No care or maintenance tips were detailed in any of the reviews.

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