Elite Stone Los Angeles Inc.
1724 Aeros Wy, Montebello, CA 90640, USA
B&F Cabinet Stone & Floor Reviews
B&F Cabinet is a countertop supplier based in Commerce, CA noted in one review. The majority of reviews describe a positive experience, highlighting professional staff (e.g., 'friendly', 'helpful'), smooth processes (e.g., 'smooth', 'easy process', 'on time'), good quality countertops and installations praised frequently, and competitive pricing described as 'good', 'unbeatable', and 'great price'. Potential customers are warned that customer service experiences can vary (mentioned in both positive and negative reviews), and some users note potential issues with installer communication and installation quality in specific, less common cases.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Stone countertops are frequently mentioned as a product category (e.g., 'Stone & Floor'). Various cabinet options discussed across reviews (like samples in showroom) are noted, but specific materials like granite, quartz, etc., were not named. Discussion often centers around the store's offerings, not customer-specific choices.
How is the quality rated?
Based on several reviews, the quality of the countertops and, to a lesser extent, installation workmanship, is generally rated as Good or Excellent in positive experiences. Negative reviews explicitly mention instances of poor quality (poor workmanship, bad installation). Overall, quality depends on the specific transaction and installation but receives more positive than negative comments.
What is the typical response time?
Reviews point to excellent and fast response times, particularly for quotes, design queries (e.g., 'reached out right away'), and appointments (e.g., 'fast assistance'), with one review mentioning Sidia's helpfulness. However, negative comments specifically state issues with unresponsiveness ('Not responsive customer service', 'Tried calling... told to order via email') when email communication was not utilized.
What are common complaints?
The most common complaints mentioned include: poor customer service (explicitly stated in negative reviews), poor customer service due to being overwhelmed (mentioned once), installers not speaking English (making communication difficult), and poor workmanship or quality of installation.
What warranties are offered?
No specific details about warranties or guarantees (e.g., duration, coverage) were explicitly mentioned in any of the provided reviews.
How is customer service rated?
Customer service is highlighted as excellent in several positive reviews (e.g., praising Sidia). However, multiple negative reviews also specifically mention poor customer service, so overall, customer service experiences vary.
What about pricing?
Good, great, and unbeatable pricing are more frequently mentioned in positive reviews. A negative review mentions receiving an expensive bid from another company, but this implies B&F Cabinets was found to be more reasonably priced by those who used their services.
Any care tips mentioned?
None.
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