Builders Surplus

(4.3)
41 reviews

Builders Surplus Reviews

Customer reviews for this countertop supplier business reflect a predominantly positive experience, with praise for helpful and friendly staff, efficient customer interactions, and good pricing. However, some reviews highlighted concerns about product quality (e.g., issues with wood trim, cabinet installation, and inventory delays) and inconsistent customer service reported in multiple feedback entries, though general service attributes are viewed positively. The business is noted for providing materials like wood trim, doors, and molding at potentially fair prices, with an overall positive sentiment mentioned by a majority of reviewers despite a minority reporting unsatisfactory product quality.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Wood trim,Doors,Molding/ molddings,Lumber/Plywood

How is the quality rated?

Unknown

⏱️What is the typical response time?

Not mentioned

📝What are common complaints?

Poor product quality (e.g., wood trim seams visible, doors issues),Installation problems (e.g., cabinet not assembled, inventory delays)

🛡️What warranties are offered?

Not mentioned

👥How is customer service rated?

Excellent

💰What about pricing?

Generally positive, with mentions of fair prices and good deals; the need to 'cherry pick' for better value was mentioned by one reviewer.

🔧Any care tips mentioned?

Not mentioned

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