Midwest Supply Store
810 W 2500 S, South Salt Lake, UT 84119, USA
Creative Granite & Design Reviews
Customer reviews for Creative Granite & Design reflect a generally positive experience. Many users praise the company's customer service, installation quality, and the skill of specific employees (like Erik, Tiffany, Jose, and Tomas). Highly recommended by professionals and homeowners alike, particularly real estate agents and construction businesses. Potential customers should note variations in installation quality and customer service experiences, with some reporting positive warranty handling and others expressing concerns. Taj Mahal, Ivory, and Jasper are frequently mentioned as popular materials.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Taj Mahal,Ivory/Jasper,Undermount,Caesar Stone,Quartz,Marble,Quartzite,Granite
How is the quality rated?
Good
What is the typical response time?
Same Day: Fast, Standard: Good
What are common complaints?
Poor installation quality (rough edges, improper seams),Unexpectedly high price increases post-measurement,Warranty claim processing perceived as inadequate or unresponsive,Inconsistent customer service experiences
What warranties are offered?
Warranties for defects are mentioned (e.g., installation issues, cracks). Customers reference the 'warranty' and use it for repairs (appears as a guarantee/service promise). A $2800 price increase was declined during contract amendment attempts, implying a formal commitment wasn't explicitly agreed upon initially but could be applied later.
How is customer service rated?
Good
What about pricing?
Positive feedback notes good value, competitive pricing, and reasonable estimates. Negative feedback includes surprise cost increases after contract signing and perceptions of poor alignment between price and quality or service for some aspects.
Any care tips mentioned?
Basic care tips are mentioned, such as 'rubber mats for bars' (implied to protect surface) and specific recommendations against actions like using certain cleaners near finishes (implied context from comments).
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