Konkus Marble & Granite
3737 Zane Trace Dr, Columbus, OH 43228, USA
Custom Countertops LLC Reviews
The reviews for Custom Countertops present a mixed picture, with a clear majority offering highly positive feedback. Customers frequently praise the quality of installation, communication during the process, speed of service (especially installation times), and reasonable pricing. Several reviews highlight exceptional service from specific staff members like Leyda and Michael, mentioning the company's helpfulness during slab selection and overall professionalism. However, a significant number of complaints focus on installation failures (using repair methods instead of replacements for damaged work), instances where quotes were difficult or delayed to obtain, and sometimes unexpected price increases. No ingredient-level pricing breakdown or standard warranties are mentioned across reviews.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Granite,Quartz,Quartzite,Laminate,Plywood (less common option)
How is the quality rated?
Most reviews suggest Excellent or Good quality (installation, craftsmanship). Some failures were reported, but these appear to be exceptions.
What is the typical response time?
Installation is frequently highlighted as very fast (e.g., 'seamless', 'within two weeks', 'weekly order', '7-10 day turn around', 'extremely fast turnaround time'). Response to initial quote requests is mixed; some report quick quotes, others indicate unresponsiveness or delays.
What are common complaints?
Installation failures (e.g., damaged materials not replaced, repair attempts with filler and paint),Difficult or delayed response to quotes/quotation requests,Poor response time to service calls/manual intervention requests
What warranties are offered?
One review mentions a 10-year warranty, but it is not specified if this is standard policy and no other standard warranties or guarantees are explicitly mentioned.
How is customer service rated?
Most reviews provided positive feedback regarding customer service (attentiveness, communication, professionalism). Disparaging comments specifically about service or response times are also present.
What about pricing?
Multiple positive reviews mention surprisingly affordable or lower-than-expected pricing compared to other experiences. However, some reviews note price increases during a longer process.
Any care tips mentioned?
No advice or tips regarding the care or maintenance of the countertops are mentioned in any of the reviews.
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