Cypress Design Co.

(4.2)
23 reviews
+1 401-438-5105

Cypress Design Co. Reviews

Reviews for Cypress Design highlight several key aspects relevant to potential customers. The company is noted for frequently assigning a designer (e.g., Craig Couture, Ryan Adler, Craig), emphasizing personalized design services, and managing project aspects like planning, ordering, and coordination. High quality of countertops and installation is generally mentioned, with some isolated complaints. Responses to specific issues can occur outside defined warranties, and customer service is mixed. Pricing involves multiple elements including material selection (though specific materials are not detailed in reviews), design fees, and can sometimes involve markups or changes in price. Potential installation problems ('little to no knowledge') and design errors (e.g., measurements, recommending unsuitable materials) are mentioned by a minority of reviewers. While service timelines and specific material care instructions are not commonly detailed, the range of services offered appears broad, encompassing kitchen, bath, living spaces, and office renovations.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

No specific materials (e.g., granite, quartz, wood) were explicitly mentioned in the majority of the reviews. However, 'stone' and 'limestone' were identified as materials requested or potentially installed in some cases.

⭐How is the quality rated?

Excellent (as many reviews praise quality and installation). Note: One review (from a contractor) details significant quality issues with installations but represents a minority view.

⏱️What is the typical response time?

No information regarding average response time was provided in the reviews.

📝What are common complaints?

The most common themes in complaints included: installation quality (poor design, little/no knowledge), measurement errors (bump in the road, specific example of incorrect bathroom dimensions), changes to materials or prices with little explanation, and lack of thorough consideration for installation requirements.

🛡️What warranties are offered?

Warranties or guarantees were mentioned (e.g., sink warranty) but only in the context of them having expired. No details on warranty terms, duration, or guarantees for general product or installation were provided in the positive reviews.

👥How is customer service rated?

Good/Excellent (as many reviews praise customer service). Note: One review details significantly poor service, miscommunication, and issues.

💰What about pricing?

Mixed to Negative Feedback on pricing and value. Some reviews vaguely mention potential for higher markups beyond design fees, while another expresses concern over price changes after quotes were signed. The experience of paying 'set prices' for materials leading to high profits and designer fees was indicated as a concern.

🔧Any care tips mentioned?

No specific care or maintenance tips for countertops were mentioned in the reviews.

Other Countertop Providers in Providence