Detroit Stone & Tile Inc

(4.7)
56 reviews

Detroit Stone & Tile Inc Reviews

Reviews for DS&T indicate strong positive sentiment regarding overall customer experiences, particularly highlighting Maria's role in guidance and customer service, as well as the quality of installation and product workmanship. Many reviews showcase successful projects involving quartz, granite, and stone countertops across various applications (kitchens, bathrooms, basements, backsplashes). The business is noted for facilitating showroom visits, providing measurement and installation, handling remote equipment provision, and responding to customer needs like scheduling around vacations or material selection despite project complexity. While some reviews briefly mention challenges like follow-up inconvenience or installation reach limitations, the majority emphasize satisfactory and high-quality results.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

quartz,granite,stone

How is the quality rated?

Excellent

⏱️What is the typical response time?

Typical

📝What are common complaints?

Follow-up support may be difficult if customers have scheduling constraints (e.g., full-time jobs). Installation availability can be limited geographically (e.g., difficulty installing in a location 2 hours away). The quotation "Direct from manufacturer" in one review seems misattributed and may be an error or unrelated detail not targeting the business; main service quality aspects praised outweigh any minor documented issues.

🛡️What warranties are offered?

"Not Widely Documented" - While follow-up support is mentioned, specific warranty duration or details related to the product or installation service are not prominently highlighted in the reviews.

👥How is customer service rated?

Excellent

💰What about pricing?

"No Significant Feedback" - Neither positive nor negative feedback specifically commenting on overall pricing or perceived value for money is directly mentioned in the reviews.

🔧Any care tips mentioned?

"Proper Care" - One reviewer notes contacting Cheri as 'my next step' regarding care suggestions, implying they do offer or have access to such information.

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