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Divine Design Stone & Cabinets

(4.5)
35 reviews
+1 201-441-9222

Divine Design Stone & Cabinets Reviews

This analysis of customer reviews for the business 'Divine Design Stone and Cabinet (DDS&C)' reveals a consistent emphasis on professional staff (particularly William, Luis, and Alex), high-quality installation and product quality (often featuring quartz countertops like Silestone or Cosentino), efficient service, and competitive pricing. Reviews highlight good communication from sales and design consultants to installation teams. While most feedback praises the overall positive experience with knowledgeable staff, punctual service, and excellent finish, some reviews indicate potential issues with customer service communication that may not align with product quality. The business operates in a '3.5% Tax zone' is mentioned as an advantage by a reviewer, and they offer lifetime warranties for their quartz materials and installations. Customer service is a key differentiator mentioned in reviews, with significant positive and negative feedback.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Quartz (Silestone, specifically Ocean Jasper; Cosentino surfaces; Fabuwood),Stainless Steel,Engineered Granite/Solid Surface

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Highly responsive customer service and installation, with mentions of quick turnaround (e.g., 3 days for installation, exceeding delivery expectations) and prompt issue resolution.

📝What are common complaints?

Customer service communication issues (lack of responsiveness, lack of follow-up, confusion),Expectation management and alignment of contract/quote details with work delivered,Delayed delivery times for custom pieces (when contrasted with prompt installation service)

🛡️What warranties are offered?

Lifetime warranty for the stone (quartz) material itself,Coverage for chips or breakage from normal use,Guarantee/warranty for the workmanship of the installation

👥How is customer service rated?

Mixed (Excellent for many interactions, Poor for some/reviewer overall)

💰What about pricing?

Repetitive positive feedback on pricing, with reviews describing the cost as 'amazing', 'affordable', 'reasonable', 'great value', and mentioning budget optimization help.

🔧Any care tips mentioned?

Regular cleaning with non-scratch pads and appropriate cleaners (no abrasive cleaners recommended),Immediate spot cleaning for spilled liquids to prevent staining (often for quartz),Minor monthly maintenance like polishing

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