Granite & Stone Expo, Inc

(3.7)
27 reviews

Granite & Stone Expo, Inc Reviews

Reviews mention Granite and Stone Expo as a supplier for various items including countertops (granite, stone slabs), sinks, faucets, shower doors, vanities, and tiles. Potential customers describe positive experiences with helpful staff (Tam, Patricia, Staff), product quality (good, excellent), selection (wide, unique tiles), and pricing (competitive). However, there are also warnings about special order restocking fees, potential product durability/availability issues (especially for non-countertop items), delivery timelines, and occasions of poor customer service.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Granite, Stone, Slabs, Tiles (specific tile types not detailed).

How is the quality rated?

Good

⏱️What is the typical response time?

3 weeks to 10 days for delivery of items (e.g., countertops, vanity), with some complaints about delays beyond verbal promises.

📝What are common complaints?

Issues with special order restocking fees, delivered products breaking (specifically non-countertop items like faucets), delivery/delay problems, potential quality control issues (claimed 'cheap' products), unhelpful or arrogant staff behavior, possibility of needing replacement parts.

🛡️What warranties are offered?

Unknown

👥How is customer service rated?

Good

💰What about pricing?

Some reviews mention competitive pricing and good value ("friendly service and very competitive prices!", "Very reasonable pricing") while others mention bad deals and high costs.

🔧Any care tips mentioned?

One reviewer mentioned proper use to avoid scratching ("please do not drop anything heavy on it because it might scratch!")

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