KB Surfaces

(3.9)
22 reviews
+1 401-727-6792

KB Surfaces Reviews

Customer reviews mention both positive and negative experiences with a countertop supplier. Several reviewers highlight a smooth customer process, the company's willingness to address issues (like initial installation errors), and positive remarks about selection, quality, and customer service. Positive feedback frequently notes the variety in materials, value for money, and helpful sales staff. However, multiple negative reviews cite problems with installation quality, scheduling issues, durability concerns (sink detachment, chipped/gritty surfaces), difficulties with warranty claims (if applicable), and occasional poor service interactions. The review material is very limited and consists primarily of short snippets, making comprehensive analysis challenging.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Positive reviews frequently mention granite, marble, wood, and solid surface (e.g., selection-quality-value solid surface countertops). The company description also lists these materials along with wooden furniture manufacturing.

⭐How is the quality rated?

The rating is mixed. Several reviews praise specific pieces, the selection, and the workshop. However, multiple reviews cite significant quality problems: (1) Sink detachment necessitating support. (2) Multiple cutting errors requiring corrections. (3) Surface failure with chipping, cracking, and large holes.

⏱️What is the typical response time?

Information on the company's response time for service calls is not provided in the given reviews.

📝What are common complaints?

Common complaints appear to be installation errors (incorrect cutting, sink detachment requiring support), specific scheduling or service issues (making customers drive to pick up parts, clamps rusting), surface failures (chipping, cracking, finesse), warranty claim difficulties, and lack of follow-up for initial issues.

🛡️What warranties are offered?

Most positive reviews suggest that warranties or guarantees are offered for the countertops and installation. Some negative reviews indicate that warranty claims (if offered) are not honored in certain cases.

👥How is customer service rated?

Most reviews appear positive for customer service interactions. Several recommend the company. However, disgruntled reviews report negative experiences, implying poor customer service if the product fails due to incorrect cutting.

💰What about pricing?

No comments specifically addressing pricing or value for money are provided in the reviews.

🔧Any care tips mentioned?

Any specific care or maintenance tips for the countertops are not mentioned in the provided reviews.

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