Summit Marble & Cabinet
1713 Rogers Ave, San Jose, CA 95112, USA
Kingway Cabinet Outlet Inc Reviews
Based on customer reviews, Kingway Cabinets is noted for its solid hard wood construction in cabinets and competitive pricing in many cases. Products are sometimes praised for high quality and quick order completion (e.g., 7 days), but the business faces criticism for inconsistent service, product defects, and pricing issues in some experiences. Potential customers should evaluate these mixed reviews to gauge overall satisfaction and reliability.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Customer reviews repeatedly mention solid hard wood as the primary material used in cabinet construction, with specific praise for dovetailed drawers and no use of particle board. General references to countertops are minimal.
How is the quality rated?
Excellent or Good, with many reviews highlighting superior construction quality, such as solid wood and detailed finishes. However, some comments suggest Poor quality due to defects, leading to a mixed but generally positive overall impression.
What is the typical response time?
One review notes that an order completed in 7 days, but this is an unspecified case; no general average for service calls or typical response times is consistently reported.
What are common complaints?
The most frequent complaints include poor customer service experiences (e.g., rude staff, unprofessional handling), defective products (such as damaged cabinets), and billing issues (like perceived overcharging or high prices compared to other locations).
What warranties are offered?
No explicit details on warranties or guarantees for countertops, construction, or installation are mentioned in the reviews.
How is customer service rated?
Customer service is frequently rated Poor in several reviews due to negative incidents like poor handling of defects and rudeness, but Good in others with positive interactions; Overall, it is inconsistent and not clearly defined by a single rating.
What about pricing?
Feedback on pricing is mixed: some customers praise it as fair or better than competitors, with comments on 'great prices' and quick payments. However, others report high quotes or price inconsistencies in negative contexts, implying potential overcharging or uncompetitive pricing in certain cases.
Any care tips mentioned?
No information or tips for caring or maintaining countertops are provided in the reviews.
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