Kopfmann Company, Inc.

(3.6)
40 reviews
+1 414-352-7870

Kopfmann Company, Inc. Reviews

Kopfmann Co. is a countertop supplier receiving mixed feedback from past clients. Positive aspects mentioned by some customers include praise for the laminated countertops (Wilson Art, Livingstone), good installation processes, satisfied rental property owners, and firsthand experiences of customer service representatives, suggesting a range of good experiences. Negative feedback includes reports of poor workmanship (including photos), long waiting times for products, difficulties in warranty claims or repairs (especially related to water damage), delayed delivery, poor customer service response (including long wait times for callbacks), and instances of unsatisfactory installation work due to customer errors or product mismatch (poor workmanship). The business appears to cater primarily to Home Depot/Lowes customers.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Laminate (Wilson Art, Livingstone, Corian-like),Quartz (integral undermount sink),Miter seams

⭐How is the quality rated?

Good

⏱️What is the typical response time?

Inconsistent - Reports range from prompt service (minutes/hours) using standard phone systems) to very long delays (months or specific long waits for callbacks)

📝What are common complaints?

Poor workmanship (including swelling miter seams, mismatched corner pieces, 'poor quality install'),Long wait times for products (deliveries or production),Issues with defects or damage (water damage, material swelling, scratches that needed repair),Difficulties with customer service response or resolution (especially for warranty claims/repairs after install),Slow customer service response or unhelpful staff

🛡️What warranties are offered?

Installation warranty: Some customers reported the warranty period for installation/defects was one year. Some reviews mentioned criticisms related to warranty claims failure or expiration

👥How is customer service rated?

Fair

💰What about pricing?

Generally perceived as reasonable or good value for money ("very reasonable", "not my typical at retail...", "good pricing - not your typical retail environment but a lot to choose from"),Some satisfaction noted with pricing paired with good installation experiences, although one potentially implies specific price negotiation ("Custom laminated countertop... but not your typical retail environment but a lot to choose from")

🔧Any care tips mentioned?

If Livingstone countertops are Corian", then use proper cleaners and appropriate cleaning products to avoid damaging the surface.

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