Manhattan Center for Kitchen and Bath

(4.2)
32 reviews

Manhattan Center for Kitchen and Bath Reviews

Customer reviews for this countertop supplier reflect a mix of highly positive experiences and significant negative feedback. Many reviewers praise the high quality of work conducted by the company or senior staff (like Sol Kassorla), compliment specific staff members (like Celia Reiss and Fran) for their helpfulness, expertise, and responsiveness, and highlight the impressive range of products displayed in the showroom. The business is noted for handling complex renovation projects. However, several negative reviews express strong dissatisfaction, citing rude service, mismanagement of projects, excessive billing, being forgotten by staff, and rushed work. There appear to be some issues with communication and delivering on quotes. Maintenance or specific care instructions, warranty details, and pricing comparisons appear infrequently.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Quartz,Solid surface

How is the quality rated?

Excellent

⏱️What is the typical response time?

Very prompt turns and completion mentioned by some, delayed response mentioned in specific negative reviews where a lady was forgotten after promising to contact 3-4 days later

📝What are common complaints?

Billing dissatisfaction (excessive charges),Pricing perception (overcharging),Misunderstanding of services (e.g., 'Sol is NOT part owner' claim, being treated via sub-contractor),Delays,Inadequate consultation or service (rude salesperson dismissing high-end potential in one review),Inconsistency in quality or management (worries Hany was left in charge and work quality dropped)

🛡️What warranties are offered?

Guarantees or warranties available

👥How is customer service rated?

Unknown

💰What about pricing?

Explicitly mentioned as 'expensive' (costly mistake, expensive mistake reconsidered, overcharging, expensive experiences),But also mentioned as 'high-quality' potentially 'justifiable' or 'worth it' by satisfied customers

🔧Any care tips mentioned?

No care or maintenance tips were mentioned.

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