Elite Stone Los Angeles Inc.
1724 Aeros Wy, Montebello, CA 90640, USA
Planet Stone Reviews
Customer reviews present a generally favorable experience for Planet Stone, highlighting strengths such as professional and responsive customer service (e.g., prompt communication, helpful staff, easy scheduling), high quality of workmanship (particularly in stone fabrication and installation, with comments praising precision and exceeding expectations), professional installation teams, good selection of materials, timely project completion, reasonable pricing, and positive overall impressions from comprehensive renovation experiences. However, some negative feedback focuses specifically on installation quality (noted as poor in one review, requiring significant repairs in another), suggesting potential variability. A few comments mention faster initial responses but lack specific timing details, and one review notes an unexpected additional cost but still views pricing overall positively. No care or maintenance tips for countertops are provided by reviewers.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Granite, Quartz, Quartzite, Silestone, Marble, Stone
How is the quality rated?
Excellent
What is the typical response time?
Exhibits high responsiveness to service calls, inquiries, and scheduling, but specific durations are not documented in the provided reviews.
What are common complaints?
Primarily installation quality, with specific mentions of substandard work in one review, minor repairs needed (including worsening seams in a single case), and an unexpected higher cost for a stone part being the main minor negative points raised.
What warranties are offered?
The installation warranty or guarantee for correcting faulty work may be offered (e.g., seen in the case of needing seam repairs, although details are not specified by reviewers). Clarifies that payment is based on the agreed quote.
How is customer service rated?
Excellent
What about pricing?
Generally considered reasonable, good value for money, and competitive pricing. Most explicit feedback is positive; negative pricing experiences were minor, such as an unexpected higher cost for a stone part, but overall pricing impressions were positive. One review mentions selecting Planet Stone partly due to better value compared to other fabricators.
Any care tips mentioned?
No information regarding specific care or maintenance tips provided by any reviewers.
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