Stone International Kitchen, Baths and Closets

(4.6)

143 reviews

Stone International Kitchen, Baths and Closets Reviews

Reviews for Stone International highlight predominantly positive experiences across various aspects of their service, including countertop selection, design, installation, and customer service. Customers frequently praise the professionalism, knowledge, and timeliness of staff members like Erika and Noemi Salazar. The company is noted for its high-quality countertops, particularly quartz and granite, and reliable installation processes. Commonly mentioned positives include efficient communication, competitive pricing, and smooth project execution. A few reviews point out minor issues, such as scheduling delays or difficulties with warranty claims, but these are not widespread. The company is generally described as providing excellent value and excellent customer service overall.

Summarized by Grok

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🌳What countertop materials are commonly used?

Quartz is consistently mentioned and recommended, followed by granite. Marble is also noted in one review.

⭐How is the quality rated?

Excellent (While one review mentions an issue with the specific quartz provided by the manufacturer that was not Stone International's fault, the general assessment given to Stone International's work, both in terms of the materials they offer and their installation and service, aligns with or leans towards 'Excellent' when based on the description. No review explicitly rates it as poor or fair for the company itself.)

⏱️What is the typical response time?

Generally prompt; however, one review cites cancellations of initial visits and another (potentially related) mentions receiving a quote after a longer than expected wait period (5-6 days), indicating room for improvement in some communication instances. Other reviews describe timely follow-ups and service.

📝What are common complaints?

Minor scheduling/delay issues (e.g., delayed quote, cancelled appraisal visits) and difficulties encountered in pursuing warranty claims from Stone International were mentioned once each. One review briefly questions pricing but finds it 'reasonable' upon specific breakdown.

🛡️What warranties are offered?

Multiple reviews explicitly mention Stone International offering warranties covering both materials (e.g., quartz/granite) and installation, typically lasting five years or more.

👥How is customer service rated?

Excellent

💰What about pricing?

One reviewer explicitly states the cost was 'very reasonably priced'. Other reviews describe the value as high due to catching functional design flaws that could increase long-term costs (like a kickboard issue), good choices, and high quality at a competitive price relative to other stores.

🔧Any care tips mentioned?

No specific care or maintenance tips were provided in the reviews.

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Stone International Kitchen, Baths and Closets

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