OZ Enterprises, LLC
2217 Everett St, Richmond, VA 23224, USA
Better Kitchens & Baths, Inc. Reviews
Customer reviews for the countertop supplier highlight consistently positive experiences, emphasizing good customer service (particularly from staff like Jenn, Mike, Dan, and Késa), high-quality materials and installation work (with mentions of specific staff performing well, like Ray for installation), warranty support availability, and competitive pricing. One review mentions standard soft-close hinges replacements as part of warranty service. Overall, customers express satisfaction with the products and service received.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Unknown - While customer experience (staff like Jenn, Dan) and cabinet types (cabinets, crown work) are mentioned, specific materials or product names like 'warranty' are referenced for service rather than confirming common materials.
How is the quality rated?
Excellent
What is the typical response time?
Unknown - While helpfulness during appointments and prompt warranty responses are noted (e.g., 'came out to fix'), specific timeframes are not provided.
What are common complaints?
Not many issues reported - The primary criticism mentioned was related to a 'sale rep.'',
What warranties are offered?
Warranty support team available - Reviews mention the warranty being a part of the product/service and the team being helpful, but do not specify the duration or details of the warranty.
How is customer service rated?
Mostly positive - Numerous reviews praise staff like Jenn and Mike for their helpfulness, expertise, communication, and customer care. One review targeted a specific sales rep negatively.
What about pricing?
Some competitive pricing mentioned - In the first review under 'Reviews', the mention was 'BKB has a great product, process, and competitive pricing'
Any care tips mentioned?
Not mentioned
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