Cabinets & Granite Direct

(4.2)
92 reviews
+1 216-898-9758

Cabinets & Granite Direct Reviews

Customer reviews for Cabinets & Granite Direct highlight a generally positive experience with their countertop and cabinet services, though some negative feedback exists regarding communication and deceptive sales practices. Common issues include problems with sales personnel communication, disconnected service delivery (e.g., smooth sales leading to unsatisfactory installation or material issues), and one reported instance of misleading sales tactics related to restocking fees. Multiple reviews praise the quality of granite countertops, installation services, and customer service representatives, often emphasizing competitive pricing and efficiency.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,cabinets

⭐How is the quality rated?

Good

⏱️What is the typical response time?

Prompt (faster delivery/delivery mentioned; issues arose during process, not delay initially)

📝What are common complaints?

Unprofessional or non-communicative sales staff,Disconnect between initial service and final product or installation (smooth sales vs. unsatisfactory results),Lack of instructions for assembly/disassembly,Inconsistent or delayed installation,Misleading sales practices (not explicitly stated for quality but via purchasing cabinet details/subtle prompts),Slight imperfections in product (e.g., small seams)

🛡️What warranties are offered?

None explicitly mentioned as warranties, but installers noted attention to corner sealing and curing time. One review mentioned a consequence for returning bought cabinets (50% restocking fee).

👥How is customer service rated?

Good

💰What about pricing?

Competitive pricing is frequently mentioned, with some reviews noting significantly lower prices compared to competitors like Home Depot or Lowes. Several reviews emphasize good value for money.

🔧Any care tips mentioned?

No specific care or maintenance tips were provided or requested in the reviews.

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