Granite Empire of Cincinnati

(4.2)

191 reviews

Granite Empire of Cincinnati Reviews

Customer reviews for Granite Empire, a Cincinnati-based countertop supplier, reflect predominantly positive experiences. Customers praise the knowledgeable and friendly sales staff (frequently mentioning Kim, Tanya, and Elena), the wide selection of materials, and the generally good quality of countertops and installation. Typical feedback includes positive comments on competitive pricing, reasonable installation timelines (often within a week or less), and helpful color selection advice. However, several negative reviews highlight issues with installation timing, quality of materials, communication from installers during the job, potential language barriers affecting service quality, and problems with ordering, cancellations, and material sourcing. The company's performance appears variable depending on the specific associate and project.

Summarized by Grok

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🌳What countertop materials are commonly used?

granite,quartz,granite backsplash,white quartz,Fantasy Brown (granite)

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Approximately 3 to 10 business days mentioned for installation after measurement, though negative reviews cited delayed installations and unresponsiveness. Response time for adequate support/issues could vary drastically based on the situation or staff involved.

📝What are common complaints?

Issues with contractor/installer response, lack of English language skills impacting communication on-site,Cancellation fees (e.g., $100 fee mentioned),Discrepancies between order and actual materials delivered,Poor-quality products delivered (e.g., granite slab issue)

🛡️What warranties are offered?

Specific warranty details are not clearly mentioned across reviews. However, one review mentioned that the company addressed an issue and sourced a replacement part without explicit warranty reference.

👥How is customer service rated?

Good/Excellent (with outliers)

💰What about pricing?

Competitive pricing is frequently mentioned. Some customers feel they got good value for money. However, negative reviews highlight perceived poor value due to installation delays, material issues, and high cancellation fees.

🔧Any care tips mentioned?

Yes, one review mentions the importance of carefully testing and rotating cutting areas (e.g., initially on butcher block) to avoid direct knife cuts on expensive surfaces like quartz.

Other Countertop Providers in Cincinnati

Granite Empire of Cincinnati

Granite Empire of Cincinnati Reviews

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