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ProSource of Charlotte

(4.2)
87 reviews
+1 704-275-3536

ProSource of Charlotte Reviews

Based on the reviews examined, ProSource appears to offer a wide range of flooring products (including LVP, EVP, porcelain tile, and stone), cabinetry options (Waypoint), and potentially other surfacing materials like quartz and stainless steel. The customer experiences regarding service and quality are mixed; many reviews praise knowledgeable and helpful staff, excellent customer service, professional installation, and positive results from products like flooring. However, several reviews express significant dissatisfaction, citing poor service due to staff turnover (repeated staff departures noted), communication breakdowns, delays in escalation, and unresolved issues despite previously positive experiences. The quality of products and installation is generally regarded well, though some concerns were raised indirectly. Pricing is mentioned in the context of good deals, respect for budget, and good value, but without explicit complaints or extremely praising comments. The reviews do not mention any specific care or maintenance tips.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Quartz,Stainless Steel,Slab Granite,LVP (Luxury Vinyl Plank),EVP (Engineered Vinyl Plank),Porcelain Tile,Stone,Waypoint Cabinetry

⭐How is the quality rated?

Excellent (from positive reviews); Unknown (due to negative reviews focusing on service lack, quality isn't the explicit focus of dissatisfaction)

⏱️What is the typical response time?

Generally good response time from knowledgeable staff (positive reviews); Service response declined significantly in one review period due to staff turnover; Specific issue resolution delays noted (up to several months waiting for regional manager response in a case)

📝What are common complaints?

Poor customer service,Lack of service,Staff turnover (lost multiple sales reps and designers),Communication breakdown (repeated issues reported),Issues with project progression delays,Specific unresolved issues

🛡️What warranties are offered?

None explicitly mentioned

👥How is customer service rated?

Fair (due to mixed reviews highlighting extremely good service vs severely lacking service experiences during poor periods)

💰What about pricing?

Prices described as 'good', 'respectful of budget', 'incredible selection' (positive pricing aspects),One Azure review did not challenge pricing

🔧Any care tips mentioned?

No specific care or maintenance tips were mentioned in the reviews

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