Rainbow Stone USA Inc

(3.8)
110 reviews

Rainbow Stone USA Inc Reviews

Customer reviews for Rainbow Stone, a countertop supplier, highlight practical details relevant to potential customers. The company offers various countertop materials, focusing on quartz in several positive accounts, and emphasizes options and selections. Installations, while often praised for quality, have occasionally been reported problematic. The business is noted for convenient timings like Saturday openings and generally quick turn-around for measurements and installs. Customer service appears mixed, with both positive interactions and reports of poor service. Pricing is frequently mentioned as competitive, but service experiences vary significantly based on specific consultants or circumstances.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Quartz,Stone,Granite

How is the quality rated?

Good

⏱️What is the typical response time?

Ability to schedule callbacks relatively quickly is mentioned in positive contexts; no average time is explicitly stated.

📝What are common complaints?

Installation errors (cuts/leveling/color),Poor communication,Issues with customer service staff/owner interactions,Lack of follow-through on repairs/refunds,Unprofessional service (snarky staff, lack of help),Refund fees (e.g., 8%)

🛡️What warranties are offered?

Specific mention of their installation and replacement stance related to installation issues/consultants, but no standard warranty mentioned; some positive reviews mention value but not specific warranty details from the positive side.,Poor reviews mention a policy regarding their own installers and customer issues outside their domain (consistency not highlighted from a single source),Varies based on experience (ranging from good to bad)

👥How is customer service rated?

Unknown

💰What about pricing?

Pricing is described as 'unbelievable low', 'cheapest prices around', 'great value', and 'saves a ton of money'. However, some reviews indicate price is good, but overall service or product defects can lead to significant financial dissatisfaction.

🔧Any care tips mentioned?

Unknown

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