K B Tops Inc
105 Aragona Blvd # 103, Virginia Beach, VA 23462, USA
Rock Solid Surfaces Inc Reviews
Customer reviews for Rock Solid Surfaces highlight predominantly positive experiences. Most customers praise the quality of countertops (particularly granite and quartz), installation jobs, and customer service interactions (e.g., coordinators, store staff). The company is consistently commended for professionalism, excellent product selection, and reasonable pricing. Installation times are typically quick. A common theme among negative reviews centers on issues with pricing (unexpected fees) and customer service failures (communication, resolving errors).
Summarized by Grok
Additional Information
What countertop materials are commonly used?
granite,quartz,laminate,(limestone mentioned once)
How is the quality rated?
Excellent
What is the typical response time?
Fast (when applicable - e.g., 3 weeks for installation, same-day pickup)
What are common complaints?
Unexpected fees or charges, Unclear/fairly documented quotes, Customer service errors (e.g., miscommunication after hours), Difficulty resolving issues, Lack of professional skill in some cases, Unprofessionalism in some instances
What warranties are offered?
Guarantee of high sheen (granite example), Assurance of materials matching the exact order
How is customer service rated?
Good
What about pricing?
Positive overall, with many noting competitive prices and good value;disparate negative experiences cited regarding unexpected costs.
Any care tips mentioned?
Unknown
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