Surplus Building Materials

(4.3)
439 reviews

Surplus Building Materials Reviews

These reviews provide mixed feedback on a business that appears to be a general building materials supplier, potentially offering countertops among other products. Positive reviews frequently mention excellent customer service (quick responses, helpfulness, patience, quality of work), fast response times for calls, high-quality products (packaging, craftsmanship, door durability), competitive/predominantly reasonable pricing, and prompt solutions to problems when they occurred. Negative reviews, however, highlight concerning experiences with customer service (lack of follow-through, unwillingness to help with product issues or exchanges, poor service despite product satisfaction), and potential delays or issues with service or product condition (e.g., installation timing, product damage). Potential customers should seek competitive pricing and high-quality products but should also inquire carefully about the firmness of warranties, the responsiveness and reliability of customer service and technicians if considering larger projects.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Reviews mention doors typically made from materials such as wood (wood veneer, exterior door), superior/crafted-quality/finished-product (suggested by pricing/quality), and potential composite/unfinished materials (for decorative elements). No specific countertop materials are referenced.

How is the quality rated?

Good

⏱️What is the typical response time?

Some customers reported contacting the business and speaking with staff or receiving responses or callbacks within the same day.

📝What are common complaints?

Customers have reported issues with customer service responsiveness and follow-through, wasted time, customer service agents unwillingly refusing to resolve problems or offer adequate assistance (even for satisfied customers), delays in service (despite commitments like same-day or prompt response), and issues with product condition post-installation or delivery.

🛡️What warranties are offered?

One review mentions a specific warranty claim (lifetime finish warranty) associated with a purchase. Reviews can vary; some express satisfaction without mentioning warranties, while others point out potential gaps (e.g., damaged-in-transit items/parts without clear warranty redress).

👥How is customer service rated?

Unknown

💰What about pricing?

Pricing is repeatedly described as competitive by reviewers, particularly compared to big-box stores like Home Depot or Lowe's, with some noting "reasonable" or "very reasonable" door pricing.

🔧Any care tips mentioned?

No care or maintenance tips for countertops were mentioned in these reviews.

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