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The Countertop Factory Inc

(4.8)
38 reviews
+1 919-510-9001

The Countertop Factory Inc Reviews

Customer reviews for The Countertop Factory consistently reflect predominantly positive experiences. Potential customers can expect high-quality materials and meticulous installation from the crew members, led by employees like Michael Dean and Shawn, resulting in a generally smooth and professional process. While staff are frequently complimented for their customer service, friendliness, and knowledge, there is one distinct negative review citing a stock availability issue with an initially ordered material. Overall, the reviews indicate that the company maintains high standards across its offerings.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

quartz,granite,silestone,hanstone

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Generally fast response (minutes to hours) for customer service inquiries or minor issues; no specific average quoted.

📝What are common complaints?

An issue with stock unavailability occurred for a specific order (Lowes experience).

🛡️What warranties are offered?

The reviews mention that warranties or guarantees are offered, but specific details are not provided by the reviewers in sufficient detail for mention. Terms may include installation and material guarantees and are often backed by stone or quartz suppliers (e.g., Cosmos Granite/Marble mentioned once).

👥How is customer service rated?

Good

💰What about pricing?

Customers found the pricing to be reasonable or reasonably priced compared to alternatives explored (like Lowes).

🔧Any care tips mentioned?

Specific general care tips were not frequently mentioned in the reviews, though some reviews noted that cleaners should be appropriate for the counter material and potentially suggested by the installation crew.

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