The Countertop Factory Inc
π 6009 Triangle Dr, Raleigh, NC 27617, USA
π +1 919-510-9001
Customer reviews for The Countertop Factory consistently reflect predominantly positive experiences. Potential customers can expect high-quality materials and meticulous installation from the crew members, led by employees like Michael Dean and Shawn, resulting in a generally smooth and professional process. While staff are frequently complimented for their customer service, friendliness, and knowledge, there is one distinct negative review citing a stock availability issue with an initially ordered material. Overall, the reviews indicate that the company maintains high standards across its offerings.
Common Materials
quartz,granite,silestone,hanstone
Quality Rating
Excellent
Response Time
Generally fast response (minutes to hours) for customer service inquiries or minor issues; no specific average quoted.
Common Complaints
An issue with stock unavailability occurred for a specific order (Lowes experience).
Warranties Offered
The reviews mention that warranties or guarantees are offered, but specific details are not provided by the reviewers in sufficient detail for mention. Terms may include installation and material guarantees and are often backed by stone or quartz suppliers (e.g., Cosmos Granite/Marble mentioned once).
Customer Service Rating
Good
Pricing Feedback
Customers found the pricing to be reasonable or reasonably priced compared to alternatives explored (like Lowes).
Care Tips
Specific general care tips were not frequently mentioned in the reviews, though some reviews noted that cleaners should be appropriate for the counter material and potentially suggested by the installation crew.