UrbanSource Countertops

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UrbanSource Countertops Reviews

Customer reviews for Urban Source Countertops/Artelye highlight a predominantly positive experience. Customers praise the professionalism and friendliness of staff, the quality of the countertops (granite, quartz, Silestone), and the skillful installation process. The company is consistently recommended for its excellent customer service, competitive pricing compared to big box stores, and efficient timeliness. Common positive adjectives include 'professional', 'great', 'wonderful', 'incredible', and 'wonderful'. The main recurring feedback involves unexpected price changes (from $1700 upwards) and strict adherence to scheduled delivery dates which customers wish would be more flexible.

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🌳What countertop materials are commonly used?

granite,quartz,Silestone

⭐How is the quality rated?

Good

⏱️What is the typical response time?

Customers consistently mention prompt installation, timely service, and efficient project completion meeting scheduled dates (e.g., 'on schedule', 'in time').

📝What are common complaints?

Unexpected price changes requested close to scheduled install (e.g., +$1700).,Wish for more flexibility regarding scheduling or expedited service.

🛡️What warranties are offered?

Life time warranty is frequently mentioned.,Die Cast Bronze finish included in quartz design is noted.,Warranty details for granite edges are not always specified.

👥How is customer service rated?

Good

💰What about pricing?

Competitive pricing is frequently praised (e.g., 'beat all others', 'unbeatable prices', 'more expensive than big box for features'). Customers find good value for money for the product quality.

🔧Any care tips mentioned?

No standard care instructions were explicitly detailed in the reviews.

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