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Stone City Countertops

(4.9)
80 reviews
+1 919-838-8828

Stone City Countertops Reviews

Customer reviews for Stone City Countertops are predominantly positive, highlighting excellent customer service, high-quality installations, competitive pricing, and a wide selection of materials such as granite and marble. Many reviewers specifically praise Hugo and David for their professionalism and attention to detail. However, there is one review mentioning poor phone service and delayed communication, indicating a possible area for improvement in customer support.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Granite,Marble,Quartz,Tile

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Reviews emphasize quick response times for quotes (same-day) and installations (within days or weeks), but no average time is specified. One reviewer mentioned being put 'on hold for a couple days', suggesting potential inconsistency regarding internal process times.

📝What are common complaints?

Poor phone service and communication (one negative review)

🛡️What warranties are offered?

Warranties or guarantees are mentioned in a positive context as part of the value proposition (satisfaction guarantee, confidence in quality), and specifically as a 'lifetime warranty' for granite by one reviewer, but the details or full scope of any warranty offered by the business itself are not explicitly detailed in the reviews.

👥How is customer service rated?

Good

💰What about pricing?

Customers report receiving competitive pricing, finding these shops to offer the best deals compared to others they checked or estimated against.

🔧Any care tips mentioned?

No care or maintenance tips for countertops were mentioned in the reviews.

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