Wilsonart

(4.1)
36 reviews

Wilsonart Reviews

Customer reviews for Wilsonart highlight this supplier as a leading wholesaler for countertops, particularly laminate and quartz. Potential customers often seek Wilsonart products for cabinet and countertop supply. Positive feedback praises highly knowledgeable and helpful staff who assist with samples and problem-solving. Some reviews describe the warehouse experience as intimidating or confusing. Complaints frequently mention inconsistent customer service encounters (both positive and negative), long wait times for customer interactions, and issues with billing and support. While product quality is lauded by some for durability, others raise concerns about finish inconsistencies. One review details using a wheelchair, facing accessibility issues due to poor dock worker behavior.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Arctic Dune, D 315 Platinum Gray, Wilsonart laminates, quartz, D 315 Platinum Gray (custom), Kitchen Kompact cabinetry.

How is the quality rated?

Unknown

⏱️What is the typical response time?

Varies (from immediate assistance to long waits for customer service/dock assistance).

📝What are common complaints?

Inconsistent staff customer service (both poor and exceptionally good), long wait times, billing confusion, difficulties and lies in communication/booking, accessibility issues (for wheelchair users).

🛡️What warranties are offered?

Not mentioned in the reviews.

👥How is customer service rated?

Unknown

💰What about pricing?

Mentioned as a source of confusion (example given) but no specific comments on value for money.

🔧Any care tips mentioned?

Avoid abrasive cleaners if using Arctic Dune material.

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