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Brooklyn Granite

(4.3)
26 reviews
+1 718-484-4830

Brooklyn Granite Reviews

Customer reviews indicate a generally positive experience with this countertop supplier. Potential customers highlight excellent customer service, quick response times, prompt templating and installation, attractive pricing, and a wide variety of material options, including granite, quartz, and marble. Some reviews specifically mention comparably low prices. However, a few reviews note instances of minor issues like a small chip on a granite surface and concerns about potential unprofessionalism in one isolated customer interaction. Response times to service calls vary, with some indicating quick replies but one customer experiencing difficulty getting information about showroom hours.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Granite,Quartz,Marble

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Most reviews mention quick responses to calls, emails, and texts, with extremely prompt templating and installation for orders placed. One review experienced difficulty getting information about showroom hours.

📝What are common complaints?

Minors issues like chipping (observed once),Potential lack of detail regarding business practices (one isolated complaint)

🛡️What warranties are offered?

No specific warranty details are provided in the active reviews from satisfied customers. Only a tip sticker was mentioned in relation to care instructions.

👥How is customer service rated?

Excellent overall. Multiple reviews specifically praise the helpfulness, patience, communication, and professionalism of staff and representatives. A single review mentions an instance where customer service might have been unprofessional.

💰What about pricing?

Customers report satisfaction with the prices, considering them reasonable and competitiveness. Competitive pricing against other stores (like Brooklyn Granite) is explicitly mentioned. A single review suggests avoiding a different competitor with 'sleazy' pricing, not implying high prices from this supplier themselves.

🔧Any care tips mentioned?

One review mentions that staff provided tips for maintaining stone surfaces on a small piece of paper (tip sticker). No other detailed care instructions beyond this are mentioned in the positive reviews.

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