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Granite depot

(4.2)
60 reviews
+1 216-265-7988

Granite depot Reviews

Customer reviews highlight a strong reputation for granite countertops with generally positive feedback on the overall quality, installation processes, customer service (especially employees named Emily, Gary, and Ricky), pricing, and efficiency. While quality is generally praised as excellent or good, several negative reviews report issues with installation leading to cracks, suggesting potential quality control problems when issues occur. Response times to service calls and scheduling are generally described as fast or reasonable, typically ranging from a few days to having products readily available, though one review mentions a 7-day measurement and 17-day installation timeline.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Generally fast or reasonable, often with quick scheduling and installation (e.g., one week to seventeen days mentioned, others highlighting quick readiness).

📝What are common complaints?

Installation issues notably include premature cracking of granite countertops. Another recurring complaint relates to financing terms where the perceived customer service and product quality may diminish once payment is completed ('good only until they get your money').

🛡️What warranties are offered?

No specific details regarding warranties were explicitly mentioned by reviewers.

👥How is customer service rated?

Excellent

💰What about pricing?

Customers consistently mention competitive, low, and reasonable pricing, with several attributing finding the best prices at this location.

🔧Any care tips mentioned?

No information regarding care or maintenance tips for countertops was mentioned in the reviews.

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